<p>Forecourt staff available at the forecourt ,Directing traffic into the station, cleaning pumps /doing housekeeping or attending to customers if there are customers at the forecourt</p><p>Forecourt staff talking among themselves or not assisting customer; sitting at the shop apron / motorcycle or coming out from the shop / other area in the station premises upon seeing the auditor coming is NOT accepted (if found, automatically the points under Category 1.1 will be ZERO)</p>